The 2025 Patient Access & Experience Flow Map: How 72 Startups Are Solving Healthcare’s €50 B Conversion Gap

FAQ 

Q1: Are my inputs stored anywhere?
Only in your browser’s localStorage for convenience. Nothing is sent to servers.

Q2: Can I export the numbers?
Click Copy Summary and paste into an email or doc. If you’d like, I can add a “Download CSV” button.

Q3: What’s a good first lever to test?
Most clinics start with Stage 3 (Pre-Visit & Intake) to cut no-shows 15–25%, then activate Stage 2 (Front Door) to reduce call volume and shorten time-to-book.

Q4: Can you adapt this to U.S./EU or a specific country?
Yes — we can ship presets with your local reimbursement, labor rates, and common vendor stacks.

Data & assumptions 

• Rates (drop-off, no-show, retention, adherence) are user-editable.

• Costs include front-door call cost and staff time for check-in. (You can add others in your deck.)

• Capacity uplift is intentionally conservative: only a portion of saved admin minutes converts into extra visit slots.

• Retention math uses a 12-month window; repeat visits/year × adherence controls how many follow-ups materialize.

How it works (plain English)

The calculator compares your baseline funnel to an optimized funnel:

• Baseline

  • Interested patients → booking (drop-off %)

  • Booked → completed (no-show %)

  • Completed → retained (12-month retention %)

  • Retained → repeat visits (adherence % × planned follow-ups)

  • Costs from call-center + check-in admin time

• Optimized

  • Applies your slider improvements at each stage (e.g., -20% drop-off, -25% no-shows)

  • Applies call-center cost reduction from front-door automation

  • Converts a portion of freed clinician admin minutes into extra visit capacity

  • Increases follow-up completions and 12-month retention

🧩 The GrowthVybz Patient Experience Framework

Behind the 72 companies we mapped is a single unifying logic — a closed-loop system that turns patient interactions into measurable financial return.

We call it the GrowthVybz “Patient ROI System™.”

It’s built on six interconnected layers, each capturing a moment where value is created (or lost).
Together, they form a self-reinforcing flywheel — data in one layer fuels improvement in the next.

Layer 1 — Discovery & Booking

Goal: Capture intent early and reduce friction before the first click.
Patients searching for care online decide within 60 seconds whether to proceed.
Each point of delay (forms, phone calls, unclear pricing) compounds abandonment.
System trigger: Optimizing discovery improves appointment volume → more revenue per fixed cost.

Layer 2 — Digital Front Door

Goal: Make first contact effortless.
AI chatbots, voice agents, and smart forms triage and route patients 24/7.
This cuts call-center load and ensures faster eligibility checks.
System trigger: Faster response = higher booking conversion + lower staff cost.

Layer 3 — Pre-Visit & Intake Automation

Goal: Eliminate paperwork and uncertainty.
Automated reminders, e-forms, and pre-payment links remove the top cause of no-shows: confusion.
System trigger: Less manual data entry frees admin hours and increases show-up rate.

Layer 4 — In-Visit Experience Tools

Goal: Give clinicians time back.
Ambient AI and smart scribing tools cut documentation time by up to 70 %.
System trigger: Every 10 minutes saved can either improve care quality or create extra appointment capacity.

Layer 5 — Post-Visit Engagement

Goal: Keep the patient relationship alive after discharge.
Automated care plans, SMS follow-ups, and digital therapeutics drive adherence and satisfaction.
System trigger: Consistent communication increases repeat visits and positive reviews.

Layer 6 — Loyalty & Retention Analytics

Goal: Convert satisfaction into long-term loyalty.
Feedback, sentiment, and lifetime-value dashboards identify at-risk patients before they churn.
System trigger: +10 % retention can add €1–2 M per year to a mid-size provider’s revenue.

⚙️ How the System Works as a Whole

Imagine it as a circular data loop rather than a linear funnel:

1. Access data (Layer 1–2) reveals who converts and where friction occurs.

2. Operational data (Layer 3–4) quantifies time and cost savings.

3. Outcome data (Layer 5–6) measures adherence, satisfaction, and lifetime value.

4. GrowthVybz ties these datasets into a single ROI dashboard so you can reinvest savings where it matters most.

Every layer has a direct KPI — conversion, time, cost, retention — and every layer’s improvement amplifies the next.
That’s the compounding effect the calculator demonstrates.

💡 The GrowthVybz “Patient ROI System™” in Practice

Plug these gains into the calculator — it models the compounding effect across all layers, giving you monthly uplift, cost savings, and payback period in real time.

🔁 Why it Matters

Traditional marketing optimization ends once the patient books.
The GrowthVybz Patient ROI System™ extends that thinking through the entire care lifecycle, connecting:

• Revenue growth → from better conversion & retention

• Cost efficiency → from automation & AI

• Experience excellence → from reduced friction & improved satisfaction

The result: a continuous improvement engine that pays for itself.

📈 How GrowthVybz Implements It

When you engage GrowthVybz, we:

1. Audit your current flow across the six layers.

2. Quantify leak sizes using your own metrics in the calculator.

3. Select best-fit vendors from our 72-startup ecosystem.

4. Model ROI scenarios and build a phased rollout roadmap.

5. Deliver an executive dashboard showing gains in conversion, cost, and patient lifetime value.

This combination of market intelligence + ROI modeling + vendor orchestration is what turns the map into measurable results.